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Customer Service

  • Shipping & Delivery

    At Boxan, we're dedicated to delivering your purchase as quickly and affordably as possible. We offer a range of delivery and pickup options, so you can choose the shipping method that best meets your needs.

    New Shipping Policy for the New Year 2016: For any orders of $49 or more, you can enjoy Free Standard Shipping. For orders under $49, you need to pay $4.99 Standard Shipping Fee.

  • Privacy & Security

    On Boxan Store, visitor privacy is of our serious concern.It’s important for you to know that we have no access to, or control over cookies used by our selected third party companies. We do not share any of your personally identifiable information such as your name, telephone number or address with these companies, except in accordance with our Privacy Policy.

  • Returns & Replacements

    We always want to meet our customers’ respect all the time. Sometimes a return or an exchange is necessary. If you are not satisfied with your purchase from us, please take advantage of our return and exchange policy.

    • The customer has to contact us to get a return authorization (return address) or exchange authorization within 60 days upon receipt if you want to return/exchange your purchase.
    • Items received unused (without the smell of perfume), unwashed, not in damaged or worn condition (only when the items which are defective or damaged upon receipt);
    • Items received in original packaging.
  • VIP LEVEL & PRIVILEGES

    Our system will analyze your shopping history since your last order, if you meet the $199 shipping condition in last whole year, you will become our VIP customer for one year. System will analyzing and export the new VIP customers on 8th of every month. Within this year, if you maintain this shopping standard, your membership of Choies will extend one more year.

  • Payment, Pricing & Promotions

    BOXAN wants to provide as many convenient payment options as we can for easy ordering. At present, we have two main methods below.Currently, we accept Visa, MasterCard and Visa Electron payments from most locations worldwide. Paying with Credit or Debit Card is safe, easy and convenient. PayPal is a secure and trusted payment method for online shopping. If you don’t have a Paypal account, you can also pay via Paypal with your credit card or bank debit card.

  • Safety and Satisfaction

    BOXAN values your safety and satisfaction. We make sure to provide you with up-to-date information on any recalls or product safety news as it comes available.we provide in premium quality consumer electronic products and accessories, we are proud of our high standard of excellence. Every single order is shipped safely and securely from the local fulfillment center. With a global distribution network spanning 200 countries, your package can be tracked online straight to your door each time, every time.

  • Updating Account Information

    If you have any interest about wholesale business, please contact info@boxan.org. We're very glad to receive your business inquiry or cooperation request at any time.